Quality Process Manager



To provide Quality and Process Excellence leadership to the division, the Quality Process Manager will plan, organize and direct the development and deployment of the quality processes, systems, and tools to improve the quality performance as well as process excellence of the division. This position will collaborate, align, and drive cross-functional divisional initiatives to improve the effectiveness of the Business System tools that impact product, process, and supplier quality systems.

Duties and Responsibilities include the following, but are not limited to:

  • Ensure maintenance of ISO9001:2015 Quality certificate
  • Ensure customer satisfaction levels are achieved across the business
  • Active engagement in the timely resolution of customer complaints in either product quality or other business area
  • Process Management - development of a quality culture within the organization, maintain & publish processes towards the business and support continuous improvement programs across functional teams and process owners
  • Continual Business Improvement by means of business analysis, leading to process improvement, enhancement of existing tools scope or specification, development and deployment of new tools across the business
  • Process standardisation across divisions and locations
  • Project management of cross-functional initiatives

Education and/or Experience

  • University degree (possibly in a technology related discipline)
  • Proven ability to lead ISO9001:2015 processes, including audit preparation and conducting audits
  • At least 3-5 years’ experience practising Total Quality Management
  • A minimum of 3 years in a leadership role
  • Thorough understanding of both Quality & Product Development Processes coupled with a high level of general business understanding & awareness
  • Proven leadership capability with an ability to communicate effectively both within and outside the organisation to sell, develop, deploy and improve business process improvements & infrastructure
  • Experience in an international working environment is essential as our business is global in terms of internal organisation, customers & suppliers
  • Demonstrable analytical skills and a commercial focus


  • Quality Management Systems and Process Improvement Techniques
  • Ability to develop and deliver business process re-engineering to optimise business performance
  • Process mapping
  • Change Management leadership
  • High level of understanding of business functions directly relating to Product Development (PM, R&D, Procurement)
  • Business metrics definition and preparation
  • Effective leadership, collaborative, influencing and interpersonal skills
  • Excellent communication skills to senior and division management levels. Ability to demonstrate managerial courage (e.g., managing varied interests representing potential conflicts)
  • Superior organization skills to manage the coordination of the projects and other responsibilities. Ability to lead and support cross-functional quality and process improvement teams
  • Analytical skills to gather and process data from multiple information sources to investigate, report and propose solutions driven towards overall business improvement
  • Integrate the company strategy, quality and mission statements into the organisation’s culture
  • Presentation skills to internal and external customers
  • Effective crisis management

Work Environment & Requirements

  • Working primarily in an office environment
  • Travel within Europe will be required