Product Support Specialist

United States of America

Duties and Responsibilities

Communicate updates and changes with multiple groups, including Production, Sales, Engineering,

Technical Support and Training

Act as escalation point for troubleshooting customer issues in a timely and accurate manner

Product demonstrations as required for the sales team as well as customers

Manage to license special requests and coordinate with the vendor(s)

Design and maintain product hardware builds and OS images

Recommend hardware and OS configurations for customers

Maintain and continually update documentation of system specifications and manuals in accordance

with release schedules

Demonstrate excellent customer services skills interacting with customers on all issues


Strong analytical, troubleshooting and problem‐solving skills

Excellent organizational, written and verbal communication skills

Critical thinker who possesses the ability to learn quickly

Self‐starter who takes initiative and seeks to understand ‘why’, not just ‘how’

Excellent time management skills with the ability to multitask and work well in a fast‐paced environment

Working knowledge of MS Office and Operating Systems, Computer Hardware and Networking,

Client/Server architecture

The following skills are a plus: Experience with access control and/or video surveillance systems, A+ or

similar certifications, HTML and JS

Vanderbilt Industries is a global leader in creating state‐of‐the‐art security systems. We design and manufacture systems that make environments safe, secure and easy to maintain. Vanderbilt’s products range from single‐user systems so simple that they can be installed in one day to highly customized applications that fit the unique requirements of leading multi‐national corporations. Our product line includes the ACT365, bright blue® and SMS access control systems, as well as enterprise video solutions.

Submit resume to