Product Support Specialist

United States of America

Duties and Responsibilities

  • Communicate updates and changes with multiple groups, including Production, Sales, Engineering,
  • Technical Support and Training
  • Act as escalation point for troubleshooting customer issues in a timely and accurate manner
  • Product demonstrations as required for the sales team as well as customers
  • Manage to license special requests and coordinate with the vendor(s)
  • Design and maintain product hardware builds and OS images
  • Recommend hardware and OS configurations for customers
  • Maintain and continually update documentation of system specifications and manuals in accordance
  • with release schedules
  • Demonstrate excellent customer services skills interacting with customers on all issues


  • Strong analytical, troubleshooting and problem‐solving skills
  • Excellent organizational, written and verbal communication skills
  • Critical thinker who possesses the ability to learn quickly
  • Self‐starter who takes initiative and seeks to understand ‘why’, not just ‘how’
  • Excellent time management skills with the ability to multitask and work well in a fast‐paced environment
  • Working knowledge of MS Office and Operating Systems, Computer Hardware and Networking,
  • Client/Server architecture
  • The following skills are a plus: Experience with access control and/or video surveillance systems, A+ or
  • similar certifications, HTML and JS

Vanderbilt Industries is a global leader in creating state‐of‐the‐art security systems. We design and manufacture systems that make environments safe, secure and easy to maintain. Vanderbilt’s products range from single‐user systems so simple that they can be installed in one day to highly customized applications that fit the unique requirements of leading multi‐national corporations. Our product line includes the ACT365, bright blue® and SMS access control systems, as well as enterprise video solutions.

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