Aspire Partner Program Manager



United States of America

About ACRE

ACRE are aligned with key industry evolution, focusing on authentication, infrastructure, and the convergence of systems and technologies to support future-proofing customers through the advancement of value-based solutions that deliver superior, seamless user experiences.

Operating efficiently worldwide, ACRE take care in delivering exceptional security and transmission solutions that safeguard peace of mind across a broad variety of customer application needs including banking, education, healthcare, retail, and more.

Our core values focus on a culture of empowerment in a collaborative environment. Combined with a forward-thinking market approach that aims to deliver high-performance results, we ensure to first approach every solution through the viewpoint of our customers. These characteristics are the distinctive marks of ACRE and the foundation of our drive to become the number one solutions provider in the markets we serve.

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Our Scope

In today’s technology world, end users are looking to integrators to help them develop security solutions that successfully address modern threats. Through our ACRE Aspire Partner Program, we strive to provide users of our offer and their customers with the right tools for every situation. The goal is to help our partners exceed their customer’s expectations for support and service as well as implement effective security strategies to protect people and places.

Therefore, Aspire Program Manager will be in charge of spearheading and overseeing the efforts to develop Aspire program on par with industry developments, ensuring efficiency and positive relationships with ACRE business partners.

Working as Program Manager means that you will work in a dynamic environment involving members from our worldwide ACRE teams. You will be responsible for managing different initiatives across and coordinate with the implementation team members.

The ideal candidate will be able to manage overall scope toward renewed engagement which will cover hardware, software services as well as technology integrations.

What excites you:

  • Be the interface between partners and internal stakeholders as advocate of partner asks for success of the program
  • Manage and support our partners to ensure the successful onboarding to the program so the program benefits can be utilized to its full potential
  • Manage and support partners to ensure the successful integration of their profile
  • Drive program governance and accuracy and actuality of the information flow
  • Ensure successful positioning, availability and promotion of ACRE solutions for the select partner categories
  • Work closely with relevant stakeholders to ensure effective and efficient implementation of program relevant initiatives such as discounts, promos, marketing funds, certifications
  • Advocate and oversee the efforts to develop Aspire program on par with industry developments including the mediums of communication, Voice of Partner and product Co-creation initiatives to keep the program relevant, inspiring for winning partnerships.

What excites us:

  • Understanding and driving business ethically with ability to connect the dots
  • Rallying all hands through enthusiasm and buy in to “have the best industry partner program”
  • Advocating for the partner and their journey and always keeping regional relevance and solution/portfolio view in focus
  • Team work with positive attitude and respect
  • Curiosity to learn and to bridge gaps identified continuously and asking “why”
  • Focus on customer satisfaction metrics and ensure the retention of customers

To do so, you will

  • Define and deploy the framework with marketing, operations, finance and sales for the partnership ecosystem
  • Lead the 4P (Product, Price, Place, Promotion) strategy, planning and execution process for Partner Program, through collaboration with the strategy, sales, marketing, finance, services and other functional teams
  • Determine the appropriate vehicles (training, tools, portals, resources) to deliver the desired outcomes
  • Manage and maintain pricing and configuration tools; program forecasting process
  • Be accountable for localizing program governance and compliance
  • Manage program reporting and analytics, manage and distribute KPIs, establish regular reporting and measurement cadence to desired outcomes
  • Engagement at management level with channel partners in collaboration with the sales team, including the Joint Business Planning process
  • Manage all business elements of the program and work with organizational partners to ensure partner satisfaction and deliver business results
  • Team with sales and delivery operations organizations to ensure positive partner engagement and program effectiveness
  • Develop strategies and programs to drive cloud and services growth through partners
  • Develop support materials for internal customers and consumers of the programs and facilitate, when needed, cross-functional education on processes
  • Use Salesforce to track Partner Progress and support with right metrics that elevate the value of the program
  • Establish deal registration, lead referral, POS process framework and playbooks and drive for execution of these with support of functions
  • Ensure the integrity of data of the participating partners
  • Cooperate with marketing for creating partner focused tools and assets
  • Create strategy and learning paths for integrated solutions (vs products) enablement and be a change agent
  • Develop plan of record for enablement

Education and/or Professional Experience

  • Bachelor’s Degree in Business, Communication, or relevant field
  • 3-6 years of in-depth experience with channel partners and indirect go-to-market business practices; project management, program management, program analysis, and program creation in high technology channel marketing or channel programs
  • Knowledge of product dependencies and interrelationships (at the product and component level); good understanding of Physical Access Control industry


  • Strong end to end thinking with process orientation
  • Strong communication skills
  • Leadership skills with cultural sensitivity and experience in influencing diverse teams internally and externally
  • Meticulous attention to detail to provide quality deliverables that meet accepted requirements
  • Knowledge with Salesforce
  • Experience in Customer Support and Sales would be a plus

Language Skills

  • Ability to effectively communicate in the English language verbally and in writing.
  • Ability to speak another language plus and preferred.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc.

Work Requirements

  • International travel required in the region hence employee must possess or can acquire a valid Passport and has the ability to travel.
  • Travel can be 30%+